Guidelines for in-person services

  1. Guidelines: read before you come in person
  2. When should you stay home?
  3. Register online as a client, and access our services remotely
  4. Current hours
  5. Face mask policy for Immigrant Centre staff and volunteers

Note: Click here to visit our COVID-19 information page with government updates, locations requiring masks, resources for newcomers and families, and more.

Guidelines: read before you come in person

If you come in person, we will ask you to:

  • Answer a screening survey at the door
  • Let our screening staff check your temperature with a contactless thermometer
  • Use hand sanitizer when you arrive,
  • Keep a distance of 2 metres (6 feet) from staff, volunteers, and other clients,
  • Wear a face mask (in keeping with public health orders),
  • Follow hand hygiene, cough etiquette, and physical (social) distancing, and
  • Limit your visit to only one person per family (or per household). We will allow only one person at a time in our facilitators’ offices.
    • If you and your spouse (or another family member) need to be present at the same time, please email your facilitator at least one day in advance.
    • This one-person limit does not apply to people living with disabilities, who need assistance. If this is your case, please notify us in advance.

When should you stay home?

If one or more of the following applies to you, you won’t be able to come into our centre:

  • Symptoms: one or more of the following symptoms:
    • fever/chills,
    • cough,
    • loss of taste or smell,
    • shortness of breath,
    • sore throat/hoarse voice,
    • vomiting or diarrhea for more than 24 hours;
  • Symptoms: two or more of the following symptoms:
    • Runny nose,
    • Muscle aches,
    • Fatigue,
    • Conjunctivitis,
    • Headache,
    • Nausea or loss of appetite
    • Skin rash of unknown origin
  • If you have been in contact with someone that is confirmed to have COVID-19, or-
  • If you have been notified that you were in a high risk setting for COVID-19 in the past 14 days (e.g., on a plane or at an event),
  • If you have arrived in Manitoba from outside of Canada, or from east of Terrace Bay, Ontario in the last 14 days. Click here to read more about Manitoba public health orders.
    • Locations east of Terrace Bay, Ontario include Toronto and surrounding area, Ottawa, Kingston, Sudbury, Thunder Bay, and the provinces of Quebec, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.

Online services and new client registration

If you are unable to come in person due to COVID-19:

  • If you want to register as a client, click here.
  • Our Language Bank services are available online here.
  • For assistance and information, contact our front desk at frontdesk (at)
  • Settlement and Employment appointments are available via phone, chat, and videocall (Zoom, Google Hangouts and others); contact your facilitator to schedule an appointment.
  • All our English classes, Citizenship classes, Driver’s Education classes, and Settlement workshops are offered online only. Visit our Classes, Presentations & Workshops for more information.
    • To register for AEC English conversation classes, contact us at aec (at)

Current in-person hours

Our front desk office hours are Monday to Thursday, 8:30 am to 8:30 pm, and Friday to Saturday, 8:30 am to 4:30 pm.

  • Settlement Services: Effective April 2020, in-person Settlement services are available Monday to Friday, 8:30 am to 4:30 pm only.
  • Employment Services: Available by appointment only; contact your employment facilitator. New clients can register for employment services in person during our front desk hours.
  • Access English Centre is open to register clients in person Tuesday to Thursday, 8:30 am to 8:30 pm, and Friday to Saturday, 8:30 am to 4:30 pm.
  • Nutrition Services: Please visit our Nutrition Services page for more information.

Face mask policy for Immigrant Centre staff, volunteers, clients, and visitors

Following public health orders, all staff, volunteers, clients, and visitors at Immigrant Centre are required to wear face masks in all public areas.

  • Staff and volunteers may take off their masks while alone in their office.
  • Thanks to donations by Face Masks for Manitoba and Mennonite Central Committee, we can provide reusable face masks to staff and clients who do not have one.
  • Staff and volunteers unable to wear face masks have received a face shield.